Welcome to PawHaven! These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to these terms.

Please read them carefully before using our services.

1. GENERAL CONDITIONS

PawHaven provides an online shopping experience for pet owners looking for pet accessories, toys, grooming products, and other pet essentials.

By using our website, you confirm that you are legally capable of entering into a binding agreement and that you will use our services in accordance with these Terms of Service.

We reserve the right to refuse service, cancel orders, or restrict access to our website where necessary to protect our business, customers, or comply with applicable laws.

2. PRODUCTS AND AVAILABILITY

We make every effort to display our products, descriptions, images, and prices accurately.

However, product colors, appearance, and details may vary slightly depending on your device or screen settings.

All products are subject to availability. We reserve the right to discontinue products, limit quantities, or modify product information at any time without prior notice.

3. PRICING AND PAYMENT

All product prices are displayed on our website in the applicable currency.

Prices and promotions may change without notice. The price applicable to your order will be the price displayed at checkout.

Payment must be completed using the payment methods available on our website.

We reserve the right to cancel or refuse orders where payment cannot be verified, pricing errors occur, or fraudulent activity is suspected.

4. ORDERS AND CONFIRMATION

After placing an order, you may receive an order confirmation email.

This confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted or shipped.

We reserve the right to cancel or refuse an order for reasons including product availability, payment issues, incorrect pricing, suspected fraud, or shipping restrictions.

If an order is cancelled after payment has been received, an appropriate refund will be issued.

5. SHIPPING AND DELIVERY

PawHaven aims to process and ship orders within the estimated timeframes provided at checkout or in our shipping policy.

Delivery times are estimates and may vary depending on your location, shipping provider, customs procedures, and other circumstances beyond our control.

Customers are responsible for providing accurate shipping information when placing an order.

We are not responsible for delays caused by incorrect addresses, customs inspections, weather conditions, shipping carrier disruptions, or other circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

6. RETURNS AND REFUNDS

We want our customers to be satisfied with their purchases.

If you are unhappy with an item, you may request a return or refund in accordance with our Return and Refund Policy.

Products must meet the applicable return conditions, including any requirements concerning product condition, packaging, and return timeframes.

Certain products may not be eligible for return where permitted by applicable law.

Please contact our customer support team before returning an item.

7. CUSTOMER RESPONSIBILITIES

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use our website for lawful purposes.

• Avoid fraudulent purchases or unauthorized payment activity.

• Avoid interfering with the security or functionality of our website.

• Follow the instructions and safety recommendations provided with purchased products.

Customers are responsible for selecting products appropriate for their pets' needs, sizes, and circumstances.

8. PET PRODUCT SAFETY

PawHaven offers products intended for pets and their owners.

Customers should carefully review product descriptions, instructions, and safety information before using any product.

Pets should be supervised when using toys, accessories, grooming products, or other items that may present safety risks.

We encourage customers to discontinue use of any product if it appears damaged, unsafe, or unsuitable for their pet.

9. INTELLECTUAL PROPERTY

All content on the PawHaven website, including text, logos, graphics, product descriptions, and other materials, is owned by or licensed to PawHaven unless otherwise stated.

You may not reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.

10. THIRD-PARTY SERVICES

Our website may use third-party services, including payment processors, shipping providers, and Shopify.

These services may operate under their own terms, conditions, and privacy policies.

PawHaven is not responsible for the independent policies or practices of third-party services, except where applicable law requires otherwise.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, PawHaven will not be responsible for indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited.

Our products are provided subject to applicable consumer protection laws and product safety requirements.

12. PRIVACY

We respect your privacy and handle personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that information may be collected and processed as described in that policy.

Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

13. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective when posted on our website.

Your continued use of our website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

14. GOVERNING LAW

These Terms of Service are governed by the applicable laws and regulations relevant to PawHaven and its customers.

Nothing in these terms limits any consumer rights that cannot legally be waived.