Shipping policy
Shipping Policy
At PawHaven, we want your pet’s shopping experience to be simple and enjoyable. This policy explains how orders are processed, shipped, and delivered.
Order Processing
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders are not processed on Sundays or public holidays.
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During busy periods, processing may take longer. We will communicate any significant delays when possible.
Shipping Times
Estimated delivery times after your order has been processed:
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Domestic orders: 3–7 business days
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International orders: 7–15 business days
These are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on your location, shipping carrier, customs clearance, and other factors.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, order details, and available shipping options.
Any applicable shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you may receive a shipping confirmation and tracking information when available.
Please allow some time for tracking information to become active after shipment.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us.
We will help you check the shipment status and determine the next steps.
PawHaven is not responsible for delays caused by shipping carriers, customs processing, weather conditions, or other circumstances beyond our control.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before completing your order.
If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or shipped.
Customs and Import Duties
International orders may be subject to customs duties, taxes, or other import charges.
These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.